Frequently Asked Questions
Questions you may have
Will I be contacted with test results?
At Newtown Medical Centre, we strive to provide you with the best possible care. If you have a normal test result, we do not send notifications. However, if there are any abnormal results, we will inform you via phone, Vensa email or letter. If you use Vensa, you can also view your results online. We may send text messages to request patients to call us if there is something we need to discuss.
For more information about Vensa, please visit our appointments page.
How do I give feedback?
If you have any feedback about your experience with us, please let us know by filling out a brief questionnaire on our website. Your answers will help us improve our service to you and other patients. Your response will be confidential and anonymous, but you can choose to provide your contact details if you want us to get in touch with you about your experience.
Am I eligible to enrol?
You are eligible to enrol at Newtown Medical Centre if you live in New Zealand and meet any of the following criteria: you are a New Zealand citizen, you hold a resident visa or permanent resident visa, you are an Australian citizen or permanent resident who has been in New Zealand or plans to stay for at least two consecutive years, you have a work visa/permit and can demonstrate that you can be in New Zealand for at least two years, or you are an interim visa holder who was eligible before your interim visa started. Other eligibility criteria also apply.
Repeat prescriptions
To order repeat prescriptions, you can register with the Vensa Patient Portal, phone us at 04 389 9955 and press 1 to leave a message or fill in the form on our website or complete a form at the front reception during normal working hours. Please allow two working days for processing, and payment is due on collection. Urgent scripts ordered after hours will be charged at a higher fee.
Urgent prescriptions cost $25.00 and they must be requested before 1PM to be processed the same day. All other prescriptions have a standard 48-hour turnaround time. These cost $22 regardless if they are sent to your phone or direct to the pharmacy.
Why can the Doctor be late and I can’t?
If the doctor is running late, it is likely due to unexpected issues that require attention during the consultation.
What should I do if I can’t make my appointment?
Please contact us as soon as possible if you cannot make your appointment, and if you cancel within one hour of the scheduled time, you may still be charged.
What do I need if I’ve had an accident?
In case of an accident, the necessary steps will depend on the nature and severity of the incident. Minor accidents may not require a visit, but if the injury is significant and needs ongoing treatment, you must register the accident with ACC for cover. For more information, please visit the ACC website.
Disabled access
If you have any disabilities, please inform us in advance of your appointment, and we will do our best to accommodate your needs. We have mobility parking outside the medical centre. Our site is wheelchair accessible, and we have a wheelchair available if required. Our patient lift is located on the first floor.
Interpeter
If you would like an Interpreter let the Administration team know, and they can organise one for you. This is a free service.
Can I change to another Doctor in the practice?
You may change to another doctor in our practice by emailing or calling. If your preferred doctor is accepting new patients, it is a straightforward process to switch over.
Self-check In
We have a self-check in at the front door which we encourage you to use, this avoids waiting in line at reception. Check in is quick and easy with the options to update your details.
